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Janet LeBlanc, MBA
President, JanetLeBlanc + Associates - Ottawa, ON, Canada

Janet LeBlanc

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. She works with organizations to improve performance by transforming how they interact with clients to deliver a branded customer experience. Janet integrates customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results. She successfully led the integration of customer feedback into one of Canada’s most recognized brands, Canada Post. Janet works to engage employees with a branded customer experience through training and development, performance management, executive coaching, compensation and rewards, and communications.

Awards & Recognition

Janet was the winner of a 2009 Stevie Award for Women in Business (Best Executive) and her leadership won Canada Post four international awards ─ namely an International Business Award for Best Customer Service Organization, a 1to1 Impact Award for Organizational Transformation, a World Mail Award for Customer Service, and an Aberdeen Industry Achievement Award for Business Evolution. Janet was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organizations and whose efforts help tie customer strategies to bottom-line results. She sits on Dr. Bradley Gale’s Advisory Board for Customer Value Management and was a member of the Editorial Advisory Board for Customer Strategist, an executive journal for Chief Customer Experience Officers. She is a member of the Board of Directors for the National Capital Region YMCA-YWCA.

Speaking Summary

A leading-edge practitioner, Janet is passionate about representing the voice of the customer. A sought-after guest speaker, Janet regularly presents at events all over the world including the Chief Service Officer Summit, the Customer Experience and Engagement Summit, and the European Market Research Event. She was the main conference chair for the 9th Annual North American Conference on Customer Management.

Professional History

A 20-year marketing veteran, Janet has influenced innovative strategic thinking since starting her career. She previously led a national training and development department for sales and customer service and served as marketing director of the Coaching Association of Canada where she led the implementation of “Coaching Principles in Management” a training program for sales and service managers. Janet holds a Masters of Business Administration and was an adjunct professor of marketing at the University of Ottawa for 10 years. She is an accomplished writer including a Canadian best seller, available worldwide in three languages

Click here, to read the article on Janet Leblanc featured in Distinctive Women Magazine.

Profile

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. In 2010, Janet launched a management consulting practice where she works with organizations to improve business performance by transforming how they interact with customers to deliver a branded customer experience. Janet and her team integrate customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results.

Janet graduated from the University of Ottawa with an MBA in 1990 and spent ten years teaching marketing at her alma mater for undergraduate and graduate students. She is an accomplished writer including a Canadian best seller, available worldwide in three languages. A sought-after guest speaker, Janet regularly presents at events all over the world.  

Janet lives in Ottawa with her husband and son who is currently a University of Ottawa science student. 

Leader Grid

 
Nick Quain
Emily Jones
Guy Laflamme
Jean-Pierre Soublière
Jon Bartlett
Matthew Spoke
Stéphane Ouellet
Anne-Marie Hubert
Jean-Claude Bergeron
Steven Drover
Sarwar Qureshi
Justine Hendricks
Tom Philpott
David Mosley
Paul Vallée
Greg Cayen
Brennan Loh
Greg Matthews
Dan Hawes
John Kurvink
Luc Fortin
Alain-Michel Sékula
Mark Farrell
Serge Casault
Richard Zhang
Pedro Carrasco
Wooi Seong Cheam
Angela Vanikiotis
Paul Pinkus
Michelle Pickett
Ricky Chau
Hatem Soltani
Kyle Braatz
Dinakar Vaidya
Pamela Baxter
Dwight Mihalicz
Ian Telfer
Phil White
Michel Houle
Roger Farley
Chris Rotolo
Sean Murphy
John-Paul Cody-Cox
Geneviève Bonin
Denis Kingsley
Racha Farah
Vincent Douville
Alain Villemure
Mary-Ann Massad
Michael McFaul
Chris Finlay
Art Slaughter
Gabriela Golumbovici
Alexandre Lefebvre
Jennifer Butson
Stacey Metulynsky
Cathy Lewis
Candace Enman
Éric Charette
Anil Dilawri
Mona Fortier
Billy Triantafilos
Janet LeBlanc
Michel Lavigne
Patrick Brizay
Sarah Newell
Paul Knudsen
Alain Doucet
Christopher Wilson
Joanne Lefebvre
Maxime Lazard
Cory Young
Vani Edwardson
Chantal Courchesne
Charles Chamberlain
Bernie Ashe
Sebastien Dignard
Angsuman Rudra
Harley Finkelstein
Louise Tardif
Sarah Asad
Lydia Di Francesco
Chaohui Peng
Christian Dion
Okenge Yuma Morisho
Khusro Malik
Wanda MacDonald
Kim Ades
Candace Tierney
Déric G. Dubien
Marc Malouin
Stéphane Bisson
Marcela Szucko
Mike Groves
Bilge Balci
Jean Marc Leclerc
Ian Sinclair
Benoit Bazoge
Jason Kerr
Alexander Leslie
Jonathan Simon
Michael Runia
Dennise Albrecht
Daniel Levac
Michel Cadieux
Rekha Krishnamurthi
Anie Rouleau
Mike Carson
Carol T Culhane
Fares El Sabbagh
Jonathan Martin
Francoys Bourgon
Marc Dupuis-Désormeaux
Kathleen Kemp
Robert White
Christian Coulombe
John Duncan
Amy Karam, IMBA
Robert Boutin
Tyler Steeves
Peter Leuzinger
Jean L. Laporte
Russ Morgan
Andre Bolduc
Rob Hyams
Greg Tarasco
Simon Nasr
John Hastings
Christopher Sisto
Jean F. Laurin
Paul S. Crampton
Christophe Richon
Jennifer Garrett
Dan Hilton
Linda Eagen
Dinesh Kandanchatha
David Sharpley
Sean Murphy
Ronnie Gavsie
Saurabh R.  Popat
Mimi Lowi-Young
Michael Chambers
Herbert Strongeagle
Tim Ragan
Geoff Lebano
Majella Morin
Vik Chaudhary
Jason Yeung
Patricia McCarron
Jean Desgagne
Gabriel Di Primio
Charla O'Connor
Chetan Baweja
Peter Hollett
George Gritziotis
Dan Moorcroft
Martin Lalonde
Jamil Bhuya
François Julien
Bryan Belanger
Chantal Backman
Yves Bastien
Richard Bazinet
Christa Casey
Dany Gagnon
Frederic Michel
Luc Cardinal
James Yersh
Satheesh Gopalan
Lee Fraser
Robert Hyams
Russ McLeod
Dobrila Rancic-Moogk
Greg Fougère
Kevin Smiley
Sean Moher
Sherry Noble
Hugh Faloon
Jay Wong
Huw Williams
Drew Huffman
Christine Kincaid
Robert D'Aoust
Nadia Scornaienchi
Andrew Zadarnowski
Dr. Steve Pelletier
Michael Burch

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The Telfer PhD in Management is unique and focused, designed to create the depth and breadth that makes an impact in business – and the world. Our unique approach surrounds our students with unusual and exceptional opportunities for learning and development – just one of the many reasons we are so proud of our PhD in Management program.

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