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Janet LeBlanc, MBA
President, JanetLeBlanc + Associates - Ottawa, ON, Canada

Janet LeBlanc

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. She works with organizations to improve performance by transforming how they interact with clients to deliver a branded customer experience. Janet integrates customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results. She successfully led the integration of customer feedback into one of Canada’s most recognized brands, Canada Post. Janet works to engage employees with a branded customer experience through training and development, performance management, executive coaching, compensation and rewards, and communications.

Awards & Recognition

Janet was the winner of a 2009 Stevie Award for Women in Business (Best Executive) and her leadership won Canada Post four international awards ─ namely an International Business Award for Best Customer Service Organization, a 1to1 Impact Award for Organizational Transformation, a World Mail Award for Customer Service, and an Aberdeen Industry Achievement Award for Business Evolution. Janet was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organizations and whose efforts help tie customer strategies to bottom-line results. She sits on Dr. Bradley Gale’s Advisory Board for Customer Value Management and was a member of the Editorial Advisory Board for Customer Strategist, an executive journal for Chief Customer Experience Officers. She is a member of the Board of Directors for the National Capital Region YMCA-YWCA.

Speaking Summary

A leading-edge practitioner, Janet is passionate about representing the voice of the customer. A sought-after guest speaker, Janet regularly presents at events all over the world including the Chief Service Officer Summit, the Customer Experience and Engagement Summit, and the European Market Research Event. She was the main conference chair for the 9th Annual North American Conference on Customer Management.

Professional History

A 20-year marketing veteran, Janet has influenced innovative strategic thinking since starting her career. She previously led a national training and development department for sales and customer service and served as marketing director of the Coaching Association of Canada where she led the implementation of “Coaching Principles in Management” a training program for sales and service managers. Janet holds a Masters of Business Administration and was an adjunct professor of marketing at the University of Ottawa for 10 years. She is an accomplished writer including a Canadian best seller, available worldwide in three languages

Click here, to read the article on Janet Leblanc featured in Distinctive Women Magazine.

Profile

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. In 2010, Janet launched a management consulting practice where she works with organizations to improve business performance by transforming how they interact with customers to deliver a branded customer experience. Janet and her team integrate customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results.

Janet graduated from the University of Ottawa with an MBA in 1990 and spent ten years teaching marketing at her alma mater for undergraduate and graduate students. She is an accomplished writer including a Canadian best seller, available worldwide in three languages. A sought-after guest speaker, Janet regularly presents at events all over the world.  

Janet lives in Ottawa with her husband and son who is currently a University of Ottawa science student. 

Leader Grid

 
Michael Runia
Emily Jones
Greg Cayen
Linda Eagen
Sebastien Dignard
Pedro Carrasco
John-Paul Cody-Cox
Janet LeBlanc
Alain Villemure
Ricky Chau
Marc Dupuis-Désormeaux
Art Slaughter
Serge Casault
Benoit Bazoge
Charla O'Connor
Charles Chamberlain
Andre Bolduc
Dan Hawes
Vincent Douville
Billy Triantafilos
Sarwar Qureshi
Lee Fraser
Dan Moorcroft
Greg Matthews
Stéphane Ouellet
Ronnie Gavsie
Joanne Lefebvre
Peter Leuzinger
John Duncan
Dobrila Rancic-Moogk
Michelle Pickett
Christopher Sisto
Paul Knudsen
Roger Farley
Robert Hyams
Amy Karam, IMBA
Luc Fortin
Richard Bazinet
Mark Farrell
Ian Sinclair
Richard Zhang
Jean Desgagne
Michel Lavigne
Jamil Bhuya
Peter Hollett
David Sharpley
Harley Finkelstein
Ian Telfer
Alexandre Lefebvre
Dinakar Vaidya
Jay Wong
Jean L. Laporte
Kyle Braatz
Michael Chambers
Nick Quain
Jonathan Simon
Hatem Soltani
Paul Vallée
Chetan Baweja
Robert White
Mike Groves
Guy Laflamme
Russ McLeod
Greg Tarasco
Racha Farah
Steven Drover
Christophe Richon
Sean Murphy
Cory Young
Brennan Loh
Sean Moher
Rekha Krishnamurthi
John Hastings
Mary-Ann Massad
Chris Finlay
Mike Carson
Jean F. Laurin
Angela Vanikiotis
Sherry Noble
Chantal Backman
Michael McFaul
Jennifer Butson
Herbert Strongeagle
Michel Cadieux
Patrick Brizay
Christa Casey
John Kurvink
James Yersh
Robert Boutin
Russ Morgan
Robert D'Aoust
Geneviève Bonin
Gabriel Di Primio
Geoff Lebano
Bilge Balci
Phil White
Jason Yeung
Alexander Leslie
Christian Dion
Wanda MacDonald
Dinesh Kandanchatha
Dwight Mihalicz
Fares El Sabbagh
Vik Chaudhary
Kim Ades
Dany Gagnon
Andrew Zadarnowski
Patricia McCarron
Vani Edwardson
Angsuman Rudra
Satheesh Gopalan
Tom Philpott
Nadia Scornaienchi
François Julien
Candace Tierney
Anie Rouleau
Candace Enman
Christian Coulombe
Maxime Lazard
Éric Charette
Martin Lalonde
Wooi Seong Cheam
Bernie Ashe
Huw Williams
Michel Houle
Stéphane Bisson
Louise Tardif
Pamela Baxter
Stacey Metulynsky
Sarah Newell
Jennifer Garrett
Okenge Yuma Morisho
Francoys Bourgon
Jean-Claude Bergeron
Jason Kerr
Sarah Asad
Anil Dilawri
Paul Pinkus
Cathy Lewis
Mimi Lowi-Young
Jean-Pierre Soublière
Dr. Steve Pelletier
Denis Kingsley
Hugh Faloon
Rob Hyams
Luc Cardinal
Saurabh R.  Popat
Alain-Michel Sékula
Tyler Steeves
George Gritziotis
Christine Kincaid
Bryan Belanger
Mona Fortier
Greg Fougère
Jon Bartlett
Chantal Courchesne
Déric G. Dubien
Anne-Marie Hubert
Justine Hendricks
Tim Ragan
Kevin Smiley
Paul S. Crampton
Dan Hilton
Sean Murphy
Matthew Spoke
Chaohui Peng
Michael Burch
Frederic Michel
Daniel Levac
Gabriela Golumbovici
Dennise Albrecht
Carol T Culhane
Yves Bastien
Alain Doucet
Jean Marc Leclerc
Drew Huffman
Lydia Di Francesco
Christopher Wilson
David Mosley
Jonathan Martin
Khusro Malik
Chris Rotolo
Kathleen Kemp
Majella Morin
Marcela Szucko
Marc Malouin
Simon Nasr

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Our Master of Science in Management (MSc) equips students with the knowledge and skills to examine management challenges from a variety of viewpoints, conduct informed research, and uncover findings that can be used by managers to solve pressing problems.

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Our Master of Science in Health Systems (MSc) prepares students to help healthcare practitioners and managers achieve the most vital outcomes of modern healthcare: lower costs, better patient outcomes and improved healthcare services. This program trains them to “think differently” and become an agent of change.

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The Telfer PhD in Management is unique and focused, designed to create the depth and breadth that makes an impact in business – and the world. Our unique approach surrounds our students with unusual and exceptional opportunities for learning and development – just one of the many reasons we are so proud of our PhD in Management program.

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