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Janet LeBlanc, MBA
President, JanetLeBlanc + Associates - Ottawa, ON, Canada

Janet LeBlanc

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. She works with organizations to improve performance by transforming how they interact with clients to deliver a branded customer experience. Janet integrates customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results. She successfully led the integration of customer feedback into one of Canada’s most recognized brands, Canada Post. Janet works to engage employees with a branded customer experience through training and development, performance management, executive coaching, compensation and rewards, and communications.

Awards & Recognition

Janet was the winner of a 2009 Stevie Award for Women in Business (Best Executive) and her leadership won Canada Post four international awards ─ namely an International Business Award for Best Customer Service Organization, a 1to1 Impact Award for Organizational Transformation, a World Mail Award for Customer Service, and an Aberdeen Industry Achievement Award for Business Evolution. Janet was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organizations and whose efforts help tie customer strategies to bottom-line results. She sits on Dr. Bradley Gale’s Advisory Board for Customer Value Management and was a member of the Editorial Advisory Board for Customer Strategist, an executive journal for Chief Customer Experience Officers. She is a member of the Board of Directors for the National Capital Region YMCA-YWCA.

Speaking Summary

A leading-edge practitioner, Janet is passionate about representing the voice of the customer. A sought-after guest speaker, Janet regularly presents at events all over the world including the Chief Service Officer Summit, the Customer Experience and Engagement Summit, and the European Market Research Event. She was the main conference chair for the 9th Annual North American Conference on Customer Management.

Professional History

A 20-year marketing veteran, Janet has influenced innovative strategic thinking since starting her career. She previously led a national training and development department for sales and customer service and served as marketing director of the Coaching Association of Canada where she led the implementation of “Coaching Principles in Management” a training program for sales and service managers. Janet holds a Masters of Business Administration and was an adjunct professor of marketing at the University of Ottawa for 10 years. She is an accomplished writer including a Canadian best seller, available worldwide in three languages

Click here, to read the article on Janet Leblanc featured in Distinctive Women Magazine.

Profile

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. In 2010, Janet launched a management consulting practice where she works with organizations to improve business performance by transforming how they interact with customers to deliver a branded customer experience. Janet and her team integrate customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results.

Janet graduated from the University of Ottawa with an MBA in 1990 and spent ten years teaching marketing at her alma mater for undergraduate and graduate students. She is an accomplished writer including a Canadian best seller, available worldwide in three languages. A sought-after guest speaker, Janet regularly presents at events all over the world.  

Janet lives in Ottawa with her husband and son who is currently a University of Ottawa science student. 

Leader Grid

 
Alexander Leslie
Billy Triantafilos
Patrick Brizay
Amy Karam, IMBA
Luc Fortin
Gabriel Di Primio
Tom Philpott
Kyle Braatz
Sean Moher
Fares El Sabbagh
Déric G. Dubien
Sherry Noble
Benoit Bazoge
Paul Vallée
Paul Knudsen
Christa Casey
Janet LeBlanc
Richard Zhang
Angsuman Rudra
Christopher Sisto
John-Paul Cody-Cox
Greg Tarasco
Chris Finlay
Jason Yeung
Kim Ades
David Sharpley
Russ McLeod
Ian Telfer
Greg Cayen
Mike Carson
Yves Bastien
Stéphane Ouellet
Rekha Krishnamurthi
Sarah Asad
Sebastien Dignard
Christophe Richon
Racha Farah
Jon Bartlett
Mike Groves
Geneviève Bonin
Saurabh R.  Popat
Jennifer Garrett
James Yersh
Peter Leuzinger
Harley Finkelstein
Marc Dupuis-Désormeaux
Richard Bazinet
George Gritziotis
Michelle Pickett
Michael Chambers
Michel Cadieux
Linda Eagen
Matthew Spoke
Art Slaughter
Emily Jones
Jean-Pierre Soublière
Bernie Ashe
Michael Burch
Mark Farrell
John Duncan
Dan Hilton
Gabriela Golumbovici
Bryan Belanger
Francoys Bourgon
Tyler Steeves
Wanda MacDonald
Drew Huffman
Martin Lalonde
Dinesh Kandanchatha
Marcela Szucko
Andrew Zadarnowski
Russ Morgan
Greg Matthews
Candace Enman
Michael Runia
Hatem Soltani
Maxime Lazard
Nick Quain
Marc Malouin
Charles Chamberlain
Vani Edwardson
John Hastings
Rob Hyams
Michel Houle
Bilge Balci
Patricia McCarron
Sean Murphy
Michel Lavigne
Jean L. Laporte
Robert Boutin
Jean-Claude Bergeron
David Mosley
Pedro Carrasco
Dan Moorcroft
Kevin Smiley
Robert D'Aoust
Sarwar Qureshi
Steven Drover
Alain-Michel Sékula
Wooi Seong Cheam
Dobrila Rancic-Moogk
Sean Murphy
Justine Hendricks
Chris Rotolo
Anie Rouleau
Anil Dilawri
Simon Nasr
Stacey Metulynsky
Lydia Di Francesco
Guy Laflamme
Majella Morin
Satheesh Gopalan
Jennifer Butson
Pamela Baxter
Herbert Strongeagle
Louise Tardif
Huw Williams
Dinakar Vaidya, CFP®
Jay Wong
Candace Tierney
Cory Young
Anne-Marie Hubert
Kathleen Kemp
Andre Bolduc
Christian Dion
Greg Fougère
Sarah Newell
Ronnie Gavsie
Joanne Lefebvre
Chaohui Peng
Dan Hawes
Paul Pinkus
Angela Vanikiotis
Dennise Albrecht
Jonathan Martin
Nadia Scornaienchi
Cathy Lewis
Jean Marc Leclerc
Chetan Baweja
Robert Hyams
Dwight Mihalicz
Dr. Steve Pelletier
Jean F. Laurin
Okenge Yuma Morisho
Brennan Loh
Frederic Michel
Phil White
François Julien
Stéphane Bisson
Christopher Wilson
Denis Kingsley
Mona Fortier
Christine Kincaid
Luc Cardinal
Mary-Ann Massad
John Kurvink
Peter Hollett
Lee Fraser
Vik Chaudhary
Jean Desgagne
Michael McFaul
Khusro Malik
Paul S. Crampton
Roger Farley
Hugh Faloon
Charla O'Connor
Geoff Lebano
Mimi Lowi-Young
Daniel Levac
Chantal Courchesne
Chantal Backman
Dany Gagnon
Alexandre Lefebvre
Alain Doucet
Alain Villemure
Jamil Bhuya
Ian Sinclair
Tim Ragan
Vincent Douville
Christian Coulombe
Éric Charette
Jonathan Simon
Serge Casault
Robert White
Ricky Chau
Jason Kerr
Carol T Culhane

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