Skip to content
Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. She works with organizations to improve performance by transforming how they interact with clients to deliver a branded customer experience. Janet integrates customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results. She successfully led the integration of customer feedback into one of Canada’s most recognized brands, Canada Post. Janet works to engage employees with a branded customer experience through training and development, performance management, executive coaching, compensation and rewards, and communications.
Janet was the winner of a 2009 Stevie Award for Women in Business (Best Executive) and her leadership won Canada Post four international awards ─ namely an International Business Award for Best Customer Service Organization, a 1to1 Impact Award for Organizational Transformation, a World Mail Award for Customer Service, and an Aberdeen Industry Achievement Award for Business Evolution. Janet was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organizations and whose efforts help tie customer strategies to bottom-line results. She sits on Dr. Bradley Gale’s Advisory Board for Customer Value Management and was a member of the Editorial Advisory Board for Customer Strategist, an executive journal for Chief Customer Experience Officers. She is a member of the Board of Directors for the National Capital Region YMCA-YWCA.
A leading-edge practitioner, Janet is passionate about representing the voice of the customer. A sought-after guest speaker, Janet regularly presents at events all over the world including the Chief Service Officer Summit, the Customer Experience and Engagement Summit, and the European Market Research Event. She was the main conference chair for the 9th Annual North American Conference on Customer Management.
A 20-year marketing veteran, Janet has influenced innovative strategic thinking since starting her career. She previously led a national training and development department for sales and customer service and served as marketing director of the Coaching Association of Canada where she led the implementation of “Coaching Principles in Management” a training program for sales and service managers. Janet holds a Masters of Business Administration and was an adjunct professor of marketing at the University of Ottawa for 10 years. She is an accomplished writer including a Canadian best seller, available worldwide in three languages
Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. In 2010, Janet launched a management consulting practice where she works with organizations to improve business performance by transforming how they interact with customers to deliver a branded customer experience. Janet and her team integrate customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results.
Janet graduated from the University of Ottawa with an MBA in 1990 and spent ten years teaching marketing at her alma mater for undergraduate and graduate students. She is an accomplished writer including a Canadian best seller, available worldwide in three languages. A sought-after guest speaker, Janet regularly presents at events all over the world.
Janet lives in Ottawa with her husband and son who is currently a University of Ottawa science student.
The Bachelor of Commerce (BCom) provides students a complete business education: academic excellence, a rewarding student life, and distinctive personal and career development opportunities.
Stats: 17478 Alumni
The Telfer MBA gives students the power to outperform: lead people, take charge of organizations, allocate resources effectively and articulate a strategic vision—all fundamental skills of high-performing business leaders.
Stats: 4860 Alumni
Our Executive MBA Program provides a uniquely stimulating and rigorous professional development experience that will enhance your general management capabilities. The program opens up global, practical and relevant business experiences for ambitious professionals—experiences these students use to explore international business, experience management through hands-on consulting projects and gain the leadership skills necessary for success in today’s global economy.
Stats: 1017 Alumni
Our Master of Health Administration (MHA) provides students with the expert knowledge, practical skills and hands-on training they need to translate their passion for health into genuine results for Canadians.
Stats: 961 Alumni
Our Master of Science in Management (MSc) equips students with the knowledge and skills to examine management challenges from a variety of viewpoints, conduct informed research, and uncover findings that can be used by managers to solve pressing problems.
Our Master of Science in Health Systems (MSc) prepares students to help healthcare practitioners and managers achieve the most vital outcomes of modern healthcare: lower costs, better patient outcomes and improved healthcare services. This program trains them to “think differently” and become an agent of change.