Skip to content

myTelfer.ca

CONNECTS YOU TO WHAT MATTERS

twitter linkedin

Janet LeBlanc, MBA
President, JanetLeBlanc + Associates - Ottawa, ON, Canada

Janet LeBlanc

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. She works with organizations to improve performance by transforming how they interact with clients to deliver a branded customer experience. Janet integrates customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results. She successfully led the integration of customer feedback into one of Canada’s most recognized brands, Canada Post. Janet works to engage employees with a branded customer experience through training and development, performance management, executive coaching, compensation and rewards, and communications.

Awards & Recognition

Janet was the winner of a 2009 Stevie Award for Women in Business (Best Executive) and her leadership won Canada Post four international awards ─ namely an International Business Award for Best Customer Service Organization, a 1to1 Impact Award for Organizational Transformation, a World Mail Award for Customer Service, and an Aberdeen Industry Achievement Award for Business Evolution. Janet was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organizations and whose efforts help tie customer strategies to bottom-line results. She sits on Dr. Bradley Gale’s Advisory Board for Customer Value Management and was a member of the Editorial Advisory Board for Customer Strategist, an executive journal for Chief Customer Experience Officers. She is a member of the Board of Directors for the National Capital Region YMCA-YWCA.

Speaking Summary

A leading-edge practitioner, Janet is passionate about representing the voice of the customer. A sought-after guest speaker, Janet regularly presents at events all over the world including the Chief Service Officer Summit, the Customer Experience and Engagement Summit, and the European Market Research Event. She was the main conference chair for the 9th Annual North American Conference on Customer Management.

Professional History

A 20-year marketing veteran, Janet has influenced innovative strategic thinking since starting her career. She previously led a national training and development department for sales and customer service and served as marketing director of the Coaching Association of Canada where she led the implementation of “Coaching Principles in Management” a training program for sales and service managers. Janet holds a Masters of Business Administration and was an adjunct professor of marketing at the University of Ottawa for 10 years. She is an accomplished writer including a Canadian best seller, available worldwide in three languages

Click here, to read the article on Janet Leblanc featured in Distinctive Women Magazine.

Profile

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. In 2010, Janet launched a management consulting practice where she works with organizations to improve business performance by transforming how they interact with customers to deliver a branded customer experience. Janet and her team integrate customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results.

Janet graduated from the University of Ottawa with an MBA in 1990 and spent ten years teaching marketing at her alma mater for undergraduate and graduate students. She is an accomplished writer including a Canadian best seller, available worldwide in three languages. A sought-after guest speaker, Janet regularly presents at events all over the world.  

Janet lives in Ottawa with her husband and son who is currently a University of Ottawa science student. 

Leader Grid

 
Luc Cardinal
Christophe Richon
Cory Young
Carol T Culhane
Frederic Michel
Sarah Newell
Sarwar Qureshi
Greg Cayen
Jean Marc Leclerc
Maxime Lazard
Bryan Belanger
Martin Lalonde
Stacey Metulynsky
Phil White
Mark Farrell
Daniel Levac
Charles Chamberlain
Angela Vanikiotis
Michelle Pickett
Lydia Di Francesco
Alexandre Lefebvre
James Yersh
Mary-Ann Massad
Sean Murphy
Nadia Scornaienchi
Marcela Szucko
Roger Farley
Fares El Sabbagh
Luc Fortin
Kevin Smiley
Dan Hawes
Vani Edwardson
Matthew Spoke
Paul Vallée
Sarah Asad
Jennifer Garrett
Pamela Baxter
Jean-Claude Bergeron
Yves Bastien
Ricky Chau
Déric G. Dubien
Chantal Backman
Jean L. Laporte
Dinakar Vaidya
Dennise Albrecht
Dinesh Kandanchatha
Serge Casault
Guy Laflamme
Robert Hyams
Peter Hollett
Stéphane Bisson
Gabriel Di Primio
Michel Cadieux
Alexander Leslie
Greg Matthews
Wooi Seong Cheam
Janet LeBlanc
Dan Moorcroft
Ian Telfer
François Julien
Denis Kingsley
Jonathan Simon
Lee Fraser
Satheesh Gopalan
Christa Casey
Christopher Sisto
John-Paul Cody-Cox
Vik Chaudhary
Majella Morin
Chetan Baweja
Anie Rouleau
Alain-Michel Sékula
Dany Gagnon
Alain Villemure
Ian Sinclair
Dwight Mihalicz
Saurabh R.  Popat
Russ McLeod
Kyle Braatz
Hugh Faloon
Marc Malouin
Pedro Carrasco
Greg Fougère
Billy Triantafilos
Cathy Lewis
Jason Kerr
Jean F. Laurin
Harley Finkelstein
Robert D'Aoust
Joanne Lefebvre
Chris Finlay
Andre Bolduc
Mona Fortier
Huw Williams
Paul S. Crampton
Gabriela Golumbovici
Stéphane Ouellet
Peter Leuzinger
Linda Eagen
Michel Lavigne
Jennifer Butson
Louise Tardif
Tom Philpott
Michael Runia
Christopher Wilson
Chantal Courchesne
Richard Bazinet
John Duncan
Vincent Douville
Mimi Lowi-Young
Tyler Steeves
Chris Rotolo
Bilge Balci
Robert Boutin
Tim Ragan
David Sharpley
Patricia McCarron
Dan Hilton
Christian Coulombe
Andrew Zadarnowski
Kathleen Kemp
Kim Ades
Michael McFaul
Sean Murphy
Éric Charette
Marc Dupuis-Désormeaux
Jon Bartlett
Michael Chambers
Dr. Steve Pelletier
Jean Desgagne
Art Slaughter
Robert White
Drew Huffman
Bernie Ashe
Greg Tarasco
Mike Carson
Khusro Malik
Nick Quain
Paul Knudsen
Sean Moher
Jean-Pierre Soublière
Alain Doucet
Geoff Lebano
Okenge Yuma Morisho
Herbert Strongeagle
Steven Drover
Amy Karam, IMBA
Candace Enman
Jonathan Martin
Justine Hendricks
Jay Wong
John Kurvink
Brennan Loh
David Mosley
Emily Jones
Charla O'Connor
Chaohui Peng
Geneviève Bonin
John Hastings
Richard Zhang
Christine Kincaid
Russ Morgan
Angsuman Rudra
Dobrila Rancic-Moogk
Hatem Soltani
Ronnie Gavsie
Patrick Brizay
Anne-Marie Hubert
Benoit Bazoge
Rob Hyams
Michael Burch
Mike Groves
Simon Nasr
Paul Pinkus
Jason Yeung
Candace Tierney
Francoys Bourgon
Wanda MacDonald
Christian Dion
Michel Houle
Racha Farah
Rekha Krishnamurthi
Sherry Noble
George Gritziotis
Sebastien Dignard
Jamil Bhuya
Anil Dilawri

Alumni Leaders: Get on the map!

Add your profile to this site

Telfer School Programs

The Bachelor of Commerce (BCom) provides students a complete business education: academic excellence, a rewarding student life, and distinctive personal and career development opportunities.

Stats: 17478 Alumni

Program site

The Telfer MBA gives students the power to outperform: lead people, take charge of organizations, allocate resources effectively and articulate a strategic vision—all fundamental skills of high-performing business leaders.

Stats: 4860 Alumni

Program site

Our Executive MBA Program provides a uniquely stimulating and rigorous professional development experience that will enhance your general management capabilities. The program opens up global, practical and relevant business experiences for ambitious professionals—experiences these students use to explore international business, experience management through hands-on consulting projects and gain the leadership skills necessary for success in today’s global economy.

Stats: 1017 Alumni

Program site

Our Master of Health Administration (MHA) provides students with the expert knowledge, practical skills and hands-on training they need to translate their passion for health into genuine results for Canadians.

Stats: 961 Alumni

Program site

Our Master of Science in Management (MSc) equips students with the knowledge and skills to examine management challenges from a variety of viewpoints, conduct informed research, and uncover findings that can be used by managers to solve pressing problems.

Program site

Our Master of Science in Health Systems (MSc) prepares students to help healthcare practitioners and managers achieve the most vital outcomes of modern healthcare: lower costs, better patient outcomes and improved healthcare services. This program trains them to “think differently” and become an agent of change.

Program site

The Telfer PhD in Management is unique and focused, designed to create the depth and breadth that makes an impact in business – and the world. Our unique approach surrounds our students with unusual and exceptional opportunities for learning and development – just one of the many reasons we are so proud of our PhD in Management program.

Program site