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Janet LeBlanc, MBA
President, JanetLeBlanc + Associates - Ottawa, ON, Canada

Janet LeBlanc

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. She works with organizations to improve performance by transforming how they interact with clients to deliver a branded customer experience. Janet integrates customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results. She successfully led the integration of customer feedback into one of Canada’s most recognized brands, Canada Post. Janet works to engage employees with a branded customer experience through training and development, performance management, executive coaching, compensation and rewards, and communications.

Awards & Recognition

Janet was the winner of a 2009 Stevie Award for Women in Business (Best Executive) and her leadership won Canada Post four international awards ─ namely an International Business Award for Best Customer Service Organization, a 1to1 Impact Award for Organizational Transformation, a World Mail Award for Customer Service, and an Aberdeen Industry Achievement Award for Business Evolution. Janet was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organizations and whose efforts help tie customer strategies to bottom-line results. She sits on Dr. Bradley Gale’s Advisory Board for Customer Value Management and was a member of the Editorial Advisory Board for Customer Strategist, an executive journal for Chief Customer Experience Officers. She is a member of the Board of Directors for the National Capital Region YMCA-YWCA.

Speaking Summary

A leading-edge practitioner, Janet is passionate about representing the voice of the customer. A sought-after guest speaker, Janet regularly presents at events all over the world including the Chief Service Officer Summit, the Customer Experience and Engagement Summit, and the European Market Research Event. She was the main conference chair for the 9th Annual North American Conference on Customer Management.

Professional History

A 20-year marketing veteran, Janet has influenced innovative strategic thinking since starting her career. She previously led a national training and development department for sales and customer service and served as marketing director of the Coaching Association of Canada where she led the implementation of “Coaching Principles in Management” a training program for sales and service managers. Janet holds a Masters of Business Administration and was an adjunct professor of marketing at the University of Ottawa for 10 years. She is an accomplished writer including a Canadian best seller, available worldwide in three languages

Click here, to read the article on Janet Leblanc featured in Distinctive Women Magazine.

Profile

Janet LeBlanc is internationally recognized for her expertise in customer value and experience management with award winning results in driving transformational change. In 2010, Janet launched a management consulting practice where she works with organizations to improve business performance by transforming how they interact with customers to deliver a branded customer experience. Janet and her team integrate customer expectations into strategic planning, employee performance management, and process improvement initiatives—with the goal to link customer strategies to business and financial results.

Janet graduated from the University of Ottawa with an MBA in 1990 and spent ten years teaching marketing at her alma mater for undergraduate and graduate students. She is an accomplished writer including a Canadian best seller, available worldwide in three languages. A sought-after guest speaker, Janet regularly presents at events all over the world.  

Janet lives in Ottawa with her husband and son who is currently a University of Ottawa science student. 

Leader Grid

 
Vani Edwardson
David Mosley
Luc Cardinal
Mary-Ann Massad
Michelle Pickett
Sherry Noble
Gabriela Golumbovici
Herbert Strongeagle
Alain Doucet
Dr. Steve Pelletier
Patricia McCarron
Jay Wong
Brennan Loh
John Duncan
Dan Hawes
Benoit Bazoge
Satheesh Gopalan
Dan Moorcroft
Michael Runia
Yves Bastien
Wooi Seong Cheam
Cory Young
Simon Nasr
Jason Yeung
Sarah Newell
Emily Jones
Gabriel Di Primio
Rekha Krishnamurthi
Michael Burch
Russ Morgan
Christian Coulombe
Okenge Yuma Morisho
Peter Hollett
Sebastien Dignard
Chris Finlay
John Kurvink
Alexandre Lefebvre
Mimi Lowi-Young
Geoff Lebano
Khusro Malik
Dan Hilton
Martin Lalonde
Sean Murphy
Paul Vallée
Louise Tardif
James Yersh
Jennifer Garrett
Mark Farrell
Greg Fougère
Angela Vanikiotis
Bernie Ashe
Angsuman Rudra
Bilge Balci
Alain Villemure
Jean-Claude Bergeron
David Sharpley
Jamil Bhuya
Racha Farah
John-Paul Cody-Cox
Billy Triantafilos
Michel Lavigne
Bryan Belanger
Stéphane Ouellet
Greg Matthews
John Hastings
François Julien
Jonathan Simon
Lydia Di Francesco
Anne-Marie Hubert
Nick Quain
Luc Fortin
Art Slaughter
Wanda MacDonald
Peter Leuzinger
Dwight Mihalicz
Serge Casault
Drew Huffman
Majella Morin
Ian Sinclair
Richard Bazinet
Charles Chamberlain
Francoys Bourgon
Linda Eagen
Christophe Richon
Déric G. Dubien
Michel Houle
Janet LeBlanc
Marc Malouin
Pedro Carrasco
Jean Marc Leclerc
Frederic Michel
Denis Kingsley
Richard Zhang
Matthew Spoke
Kathleen Kemp
Cathy Lewis
Jean Desgagne
Greg Cayen
Alexander Leslie
Anil Dilawri
Ronnie Gavsie
Sarah Asad
Chantal Courchesne
Greg Tarasco
Kyle Braatz
Lee Fraser
Geneviève Bonin
Mona Fortier
Guy Laflamme
Mike Carson
Hatem Soltani
Christopher Sisto
Marc Dupuis-Désormeaux
Carol T Culhane
Saurabh R.  Popat
Paul Knudsen
Harley Finkelstein
Chetan Baweja
Nadia Scornaienchi
Patrick Brizay
Michael McFaul
Sarwar Qureshi
Jon Bartlett
Fares El Sabbagh
Christian Dion
Jean-Pierre Soublière
Russ McLeod
Jean F. Laurin
Stacey Metulynsky
Phil White
Jonathan Martin
Marcela Szucko
Vik Chaudhary
Chantal Backman
Jason Kerr
Candace Tierney
Hugh Faloon
Robert Boutin
Christopher Wilson
Anie Rouleau
Paul S. Crampton
Justine Hendricks
Kevin Smiley
Chris Rotolo
Steven Drover
Jennifer Butson
Pamela Baxter
Sean Moher
Kim Ades
Dinesh Kandanchatha
Paul Pinkus
Candace Enman
Michael Chambers
Andre Bolduc
Daniel Levac
Dinakar Vaidya
Amy Karam, IMBA
Roger Farley
Christa Casey
Dennise Albrecht
Andrew Zadarnowski
Mike Groves
Chaohui Peng
Ricky Chau
Robert White
Sean Murphy
George Gritziotis
Alain-Michel Sékula
Tim Ragan
Charla O'Connor
Tyler Steeves
Joanne Lefebvre
Michel Cadieux
Huw Williams
Éric Charette
Robert Hyams
Vincent Douville
Dany Gagnon
Dobrila Rancic-Moogk
Tom Philpott
Maxime Lazard
Rob Hyams
Stéphane Bisson
Christine Kincaid
Jean L. Laporte
Ian Telfer
Robert D'Aoust

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