Skip to content


Dr. Steve Pelletier, EMBA
Doctor and Co-Founder, Clarence-Rockland Family Health Team - Clarence-Rockland, ON, Canada

Dr. Steve Pelletier

“I don’t believe that you can change a culture but I believe that you can create a new one,” says Dr. Steve Pelletier, EMBA 1996 Telfer School of Management grad. Not being satisfied with the way health care was administered at the time, Steve decided to start the Clarence-Rockland Family Health Team with his business partner, Harry Jones, in 2008. Their clinic was named the 2015 “Clinic of the Year” by the Ontario College of Family Physicians.

Steve chose Telfer because he saw room for improvement within himself: “I had been in practice for 10 years and was quite convinced that there had to be a better way to provide health care,” he says. He was hearing good things from EMBA students, which opened his eyes to possibilities he had never considered. He was convinced; he had to take the leap. “The teachers were engaged and seemed to take great pride in leaving us with their knowledge. […] I feel that Telfer gave me all the analytical tools I need but also honed my instincts and taught me to trust them,” he says.

After graduation, Steve was asked to do some consultative work with the Canadian Medical Association and MD Management to develop and provide practice management services. This fit right into his original goal of trying to improve the health care system. He travelled the country for about twelve years giving seminars related to practice improvement, managing staff and migrating to an electronic environment. However, this also meant being distanced from practicing, which is when he realized that he wanted to put his efforts into getting a state of the art family practice set up in Clarence-Rockland.

“It became clear to me that I personally was not working in the type of modern practice that I was telling others to strive for,” Steve says. So he got in contact with an old colleague and soon-to-be co-founder, Harry Jones, who shared the same beliefs as him: primary care was underutilized and required a much needed overhaul. Together, they took the risk of dismantling current practices at the time and rebuilt a new one from the ground up by creating a well-designed space, using the right technology and hiring the right people. “We placed fairly high objectives on ourselves and we created a strong service oriented culture that permeates at all levels within our facility,” he says.

In the end it payed off, as the clinic grew from having eight physicians since its inception in 2008, to fourteen in 2015. They went from having 9,000 patients to 23,000. Steve says that their success not only came from filling a major need for health care east of Ottawa but also from the fact that they were actively improving the patients’ experience, which keeps them coming back: “Although we see more patients in a year than most of the emergency rooms in the city, the facility is quiet, calm and peaceful even during our busiest times. I think patients feel good as soon as they walk in and this makes my job as a doctor easier,” he says.

Steve believes that students are in a position of great privilege and are part of a unique group of people equipped to make change happen. When asked what advice he would give to them, he says: “The EMBA gave me energy and I would advise graduates to keep that energy going to fix things that need fixing and make things better. If we don’t, who will?” He has been involved with Telfer and has spoken to MHA students in the past.

Leader Grid

Christopher Sisto
Christine Kincaid
Christopher Wilson
Alain Villemure
Angela Vanikiotis
Bryan Belanger
Charla O'Connor
Drew Huffman
Jonathan Simon
Mark Farrell
Kyle Braatz
Saurabh R.  Popat
Kathleen Kemp
Jon Bartlett
Khusro Malik
Mimi Lowi-Young
Sean Moher
Gabriel Di Primio
Bilge Balci
Marc Dupuis-Désormeaux
Peter Leuzinger
Alexandre Lefebvre
Simon Nasr
Tim Ragan
Greg Tarasco
Tom Philpott
John-Paul Cody-Cox
Paul Vallée
Mona Fortier
Charles Chamberlain
Robert Boutin
James Yersh
Dan Hawes
Paul Knudsen
Mike Groves
Michael Burch
Éric Charette
Christophe Richon
Paul S. Crampton
Racha Farah
Mike Carson
Vik Chaudhary
Michael Runia
Justine Hendricks
Maxime Lazard
Stéphane Bisson
Chaohui Peng
Sebastien Dignard
Denis Kingsley
Pamela Baxter
Chris Rotolo
Lydia Di Francesco
Candace Enman
John Kurvink
Jay Wong
Majella Morin
Michael Chambers
Lee Fraser
Steven Drover
François Julien
Jennifer Garrett
Sean Murphy
Andrew Zadarnowski
Joanne Lefebvre
Chris Finlay
Guy Laflamme
Rob Hyams
Robert D'Aoust
Mary-Ann Massad
Wanda MacDonald
Patricia McCarron
Sarah Asad
Emily Jones
Dinakar Vaidya, CFP®
John Hastings
Chantal Courchesne
Bernie Ashe
Harley Finkelstein
Gabriela Golumbovici
Chetan Baweja
Stéphane Ouellet
Greg Fougère
Jean-Pierre Soublière
Martin Lalonde
Dwight Mihalicz
Janet LeBlanc
Nadia Scornaienchi
Christian Coulombe
David Sharpley
Michel Cadieux
Serge Casault
Michelle Pickett
Paul Pinkus
David Mosley
Déric G. Dubien
Francoys Bourgon
Greg Matthews
Jonathan Martin
Jennifer Butson
Dinesh Kandanchatha
Hatem Soltani
Geoff Lebano
Michael McFaul
Amy Karam, IMBA
Jean L. Laporte
Vani Edwardson
Sean Murphy
Christa Casey
Sherry Noble
Kim Ades
Robert White
Ian Sinclair
Linda Eagen
Richard Bazinet
Luc Cardinal
Billy Triantafilos
Richard Zhang
Andre Bolduc
Geneviève Bonin
Jean Marc Leclerc
Pedro Carrasco
Jason Yeung
Ian Telfer
Brennan Loh
Peter Hollett
Stacey Metulynsky
Greg Cayen
Russ McLeod
Anne-Marie Hubert
Frederic Michel
Daniel Levac
Alexander Leslie
Marcela Szucko
Louise Tardif
Sarwar Qureshi
Jean Desgagne
Sarah Newell
Dr. Steve Pelletier
Luc Fortin
Dennise Albrecht
Cory Young
Anil Dilawri
Russ Morgan
Phil White
Okenge Yuma Morisho
Robert Hyams
Dan Hilton
Jamil Bhuya
Cathy Lewis
Kevin Smiley
Art Slaughter
Benoit Bazoge
Huw Williams
Alain-Michel Sékula
Roger Farley
Michel Houle
Alain Doucet
Patrick Brizay
George Gritziotis
Herbert Strongeagle
Candace Tierney
Matthew Spoke
Satheesh Gopalan
Dany Gagnon
Fares El Sabbagh
Jason Kerr
Yves Bastien
Dan Moorcroft
Nick Quain
Marc Malouin
Jean F. Laurin
Michel Lavigne
Jean-Claude Bergeron
Carol T Culhane
Tyler Steeves
Angsuman Rudra
Vincent Douville
Wooi Seong Cheam
Ricky Chau
Rekha Krishnamurthi
Hugh Faloon
Anie Rouleau
Chantal Backman
Christian Dion
Ronnie Gavsie
John Duncan
Dobrila Rancic-Moogk

Alumni Leaders: Get on the map!

Add your profile to this site

Telfer School Programs

The Bachelor of Commerce (BCom) provides students a complete business education: academic excellence, a rewarding student life, and distinctive personal and career development opportunities.

Stats: 17478 Alumni

Program site

The Telfer MBA gives students the power to outperform: lead people, take charge of organizations, allocate resources effectively and articulate a strategic vision—all fundamental skills of high-performing business leaders.

Stats: 4860 Alumni

Program site

Our Executive MBA Program provides a uniquely stimulating and rigorous professional development experience that will enhance your general management capabilities. The program opens up global, practical and relevant business experiences for ambitious professionals—experiences these students use to explore international business, experience management through hands-on consulting projects and gain the leadership skills necessary for success in today’s global economy.

Stats: 1017 Alumni

Program site

Our Master of Health Administration (MHA) provides students with the expert knowledge, practical skills and hands-on training they need to translate their passion for health into genuine results for Canadians.

Stats: 961 Alumni

Program site

Our Master of Science in Management (MSc) equips students with the knowledge and skills to examine management challenges from a variety of viewpoints, conduct informed research, and uncover findings that can be used by managers to solve pressing problems.

Program site

Our Master of Science in Health Systems (MSc) prepares students to help healthcare practitioners and managers achieve the most vital outcomes of modern healthcare: lower costs, better patient outcomes and improved healthcare services. This program trains them to “think differently” and become an agent of change.

Program site

The Telfer PhD in Management is unique and focused, designed to create the depth and breadth that makes an impact in business – and the world. Our unique approach surrounds our students with unusual and exceptional opportunities for learning and development – just one of the many reasons we are so proud of our PhD in Management program.

Program site